Effective Date: June 14, 2026

At GPX Diamonds, we take immense pride in the exceptional quality and craftsmanship of our fine jewelry and loose diamonds. Every single piece is meticulously crafted and inspected to ensure it meets the highest standards of luxury and durability.

To ensure a completely transparent, fair, and secure shopping experience, our return and refund procedure is structured as follows:

1. Quality & Certificate Verification

  • Certified Authenticity: To guarantee absolute transparency, our major diamonds are independently evaluated and verified by leading gemological laboratories, such as the GIA (Gemological Institute of America) and the IGI (International Gemological Institute).

  • Laser Inscription: Eligible diamonds feature a unique laser inscription on the girdle matching their official grading report. You can verify your diamond’s authentic specifications at any time on the official GIA or IGI verification portals.

  • Small Diamond Exception: Please note that independent lab certification is standard for larger stones. For smaller accent diamonds (typically ranging from 0.01 to 0.49 carats), individual laboratory certificates are generally not issued due to industry standards. However, GPX Diamonds guarantees that 100% of these smaller diamonds are genuine and of premium grade.

2. Return Timeline & Conditions

We offer a structured 21-day return policy designed exclusively to address technical operational standards:

  • Initial Physical Defects (2-Day Reporting Window): If your jewelry or loose diamond arrives with any manufacturing or physical defects, you must report it to us within 2 days of delivery. The standard 21-day window does not cover initial physical defects; immediate reporting ensures we can file transit claims with our secure logistics partners.

  • Technical Structural Issues (21-Day Window): Our 21-day return window applies exclusively to structural or technical discrepancies that may become apparent after delivery (such as a loose setting or a malfunctioning clasp/screw mechanism).

  • Strict Exclusions: This policy strictly does not cover any external physical damage incurred after successful delivery, including accidental breakage, structural dents, surface scratches, or unauthorized third-party alterations/resizing.

3. How to Initiate a Return

To maintain maximum security for high-value assets, all returns must follow our secure custody chain:

  1. Contact Us: Initiate your request by contacting our customer care directly via phone call or WhatsApp at +91 8851762100.

  2. Secure Packaging: Our team will guide you on how to safely seal the jewelry along with its Original Invoice and Laboratory Certificate. Keep the items in your personal possession until our authorized secure logistics partner collects them.

  3. Important Security Note: For your own protection, do not hand over the package to any unverified courier or third party. Only hand over the shipment to the specific high-value logistics agent scheduled by us.

4. Inspection & Refund Procedure

  • Quality Control Check: Once the returned item is securely received at our facility, our gemologists will inspect the diamond and setting to verify that its laser inscription, certificate, and physical condition match our original dispatch records.

  • Timeline: Upon successful verification and approval of the return, your refund will be processed within 3 to 5 working days.

  • Payment Mode: Refunds will be credited back directly to the original payment method utilized during the initial transaction.

5. Customer Commitment

Your absolute satisfaction and peace of mind remain our core priorities. If you have any operational queries regarding our exchange parameters or return logistics, our support team is available via WhatsApp or call to assist you through every step of the process.