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Diamond & Jewelry Quality FAQs

Are the diamonds used in your jewelry real and certified?

Yes, 100%. Every single piece of diamond jewelry and loose diamond we sell is completely genuine and professionally certified. We primarily offer certifications from premier global grading laboratories, including the International Gemological Institute (IGI) and the Gemological Institute of America (GIA). You will receive the physical certificate along with your order.

What quality of diamonds do you offer?

To maintain a premium retail experience, we specialize in top-tier diamond color and clarity grades. Our inventory features D, E, F, and G colors (ranging from completely colorless to near-colorless) and VVS1, VVS2, VS1, and VS2 clarity profiles. This ensures your jewelry possesses maximum brilliance, fire, and sparkle.

Do you offer both Natural and Lab-Grown diamonds?

Yes, we provide both Natural Diamonds and Lab-Grown Diamonds. However, we maintain absolute transparency. On our website, both collections are strictly separated into their respective categories so you know exactly what you are purchasing.

Is the gold hallmarked?

Absolutely. All our diamond jewelry is crafted in 14K or 18K solid gold, and every piece carries a legitimate BIS & Reputed Hallmark stamp ensuring the absolute purity of the precious metal.

Shipping, Delivery & Logistics FAQs

How do you ship high-value jewelry safely?

Your peace of mind is our priority. We have partnered exclusively with India's leading secure logistics experts, including BVC Logistics and Sequel Logistics, to handle high-value shipments. Every package travels in highly secure, temper-proof packaging.

Are the shipments insured? Is shipping free?

Yes, every single order shipped by GPX Diamonds is 100% fully insured from our facility until it reaches your hands. In the rarest event of any transit issue, you are completely covered. Furthermore, we offer free secure shipping to all major metro cities across India.

How long will it take to deliver my order?

For ready-to-ship jewelry and loose diamonds, delivery to major metro cities typically takes 3 to 5 business days. For customized jewelry designs, crafting and certification require additional time, and orders are usually delivered within 10 to 14 business days.

Orders, Returns & Payments FAQs

What is your Return Policy?

We offer a transparent 21-day return policy. If you are not completely satisfied with your jewelry, you can initiate a return within 21 days of receiving the item. Please note that the item must be unworn, in its original condition, and accompanied by all original diamond certifications and packaging.

What should I do if the product arrives damaged or defective?

While we perform rigorous quality checks, if you receive a product with any physical defect, you must report it to our customer support team within 2 days of delivery. This allows us to promptly process a replacement or resolution for you.

How can I contact GPX Diamonds for custom designs or inquiries?

You can reach our team directly at our retail office or connect with our diamond experts via call or WhatsApp at 8851762100. We are active on WhatsApp to assist you with bespoke jewelry curation, live video viewings of diamonds, and order updates.